Innovate Forward Inc.

Management Consulting to Innovate and Optimize the Customer Experience

About Us

Our Experience

 Our  team has 30+ years of hands on experience managing, changing and  implementing customer experience and interaction solutions for large  enterprise.  We develop vendor independent strategies, operations  solutions, technology enablement approaches and implementation oversight  to ensure your success.  Contact centers and related operations are a  specialty for our team. 

Our Approach

Our team collaborates continuously with your team to conduct discovery of  your present environment, develop plans, and, organize and execute  projects to deliver the outcomes desired to support your goals and  objectives.  We can also augment your team to leverage your resources  and achieve the same successful results.  We deliver results, period. 

Why Innovate Forward?

Because,  as our corporate name says:  we will ensure that our engagements with  your organization will be of the highest quality and with innovation to  help you move forward and be the most competitive in your industry.  We  will not declare your project complete until your are fully satisfied  with the project deliverables we established together. 

More Information

Mike Stokes Profile - Innovate Forward (pdf)

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Contact Us

Innovate Forward Inc.

(508) 210-3944