Mike Stokes, founder and principal with Innovate Forward, is a management consultant and subject matter expert in customer experience strategies, customer interaction operations and related technologies. Known in the industry as a strategic thinker, hands on practitioner, and skilled consultant with 30+ years of experiences. Mike's background includes nine years as Vice President in customer operations roles for two global financial services firms in the United States. Additionally, he has technology expertise across a wide range of business applications and related communications technologies. These experiences cross many vertical industries and clients domestically and international. He is known by his peers and clients to be easy to work with, adaptable, a focused listener, articulate and engaging.
Mike leads a team of highly skilled subject matter experts, in many categories, as part of a virtual team based on required expertise.