Innovate Forward

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Innovate Forward

Innovate ForwardInnovate ForwardInnovate Forward
  • Home
  • About
  • Services
  • Contact Us

Consulting Services

Strategy

Design and Change

Design and Change

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  • Discovery of your present state and key findings.
  • Recommendations workshop with your team.
  • Final strategy review with your leadership.

Design and Change

Design and Change

Design and Change

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  • People, process and technology opportunities mapping.
  • Final design options collaboration.
  • Select approach, develop functional and financial implications and change plan.

Implementation

Implementation

Implementation

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  • Program and project plan.
  • Change management plan.
  • Implementation management in collaboration with your team and leveraging your desired approach.

Areas of Focus

Implementation

Implementation

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  • Your customers and their experience.
  • Business goals and objectives.
  • Contact center operations, processes and technology.
  • Contact center management, training and people.
  • Performance measures and desired results.


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