Consulting Services

Strategy

Design and Change

Design and Change

• Discovery of your present state and key findings.
• Recommendations workshop with your team.
• Final strategy review with your leadership.

Design and Change

Design and Change

Design and Change

• People, process and technology opportunities mapping.
• Final design options collaboration.
• Select approach, develop functional and financial implications and change plan.

Implementation

Implementation

Implementation

• Program and project plan.
• Change management plan.
• Implementation management in collaboration with your team and leveraging your desired approach.

Areas of Focus

Implementation

Implementation

• Your customers and their experience.
• Business goals and objectives.
• Contact center operations, processes and technology.
• Contact center management, training and people.
• Performance measures and desired results.